Returns & Exchanges

At Gozney, we want you to be completely satisfied with your outdoor cooking setup; if you are not happy with your purchase, you can return your unused items within 30 days of delivery.

1

Check Eligibility

Ensure your oven or accessories are in their original packaging, unused, and within the 30-day return window to qualify for a full refund.

2

Submit a Request

Visit our online returns portal with your order number and email address to initiate the process and receive a return authorization.

3

Pack and Label

Carefully repackage your items to prevent damage during transit and attach the prepaid shipping label provided by our support team.

4

Refund Processing

Once our warehouse inspects the returned goods, we will process your refund to your original payment method within 7-10 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing